Metrobank has been named the Most Recommended Retail Bank in the Philippines by The Asian Banker in its recently held Global Excellence in Retail Finance Awards. This recognition is a testament to the Bank’s unwavering commitment to providing Filipinos with exceptional banking experiences.
Based on the results of The Asian Banker’s Annual BankQuality™ Consumer Survey, conducted in January 2024, Metrobank emerged as the leader in customer satisfaction among Philippine banks. The survey, which gathered feedback from over 12,000 customers across Asia, measured engagement and satisfaction with retail financial services based on experience with services, channels, and products.
Metrobank’s strong reputation for trusted financial services and hassle-free banking experiences earned it a BankQuality score of 101.48, the highest score among participating Philippine banks and the 6th highest in Asia. This positive feedback is further reinforced by a 2023 NielsenIQ study where Metrobank was named one of the Top Recommended Banks in the Philippines. The study, which surveyed over a thousand respondents, revealed that Metrobank has consistently held the top spot since 2022.
These recognitions serve as a strong vote of confidence for Metrobank, demonstrating its dedication to fulfilling its promise as a trusted financial partner throughout every life stage. Whether it’s an individual saving for the future, an entrepreneur launching a new venture, or a seasoned investor managing wealth, Metrobank offers reliable and relevant banking solutions designed to empower Filipinos to achieve their goals.
“For decades, keeping Filipinos in good hands has been Metrobank’s guiding principle,” said Digs Dimagiba, Metrobank’s Chief Marketing Officer. “Every product and service we develop is built around our clients’ needs. We are deeply committed to helping Filipinos realize their dreams and fostering growth in the communities we serve.”
“This mission fuels our drive to deliver exceptional service, and we are honored to be recognized by both our clients across the country and by global banking experts like The Asian Banker,” Dimagiba added. “Metrobank is the Most Recommended Retail Bank in the Philippines because each Metrobanker is dedicated to helping our clients and communities thrive.”
Celebrating Partnerships and Growth
As Metrobank celebrates these awards, a testament to its successful partnerships with clients, the Bank further reaffirms its commitment to growth with the launch of a new film, entitled “Grow with Metrobank.” The film portrays the journeys of millions of Filipinos whose success stories have been supported by Metrobank over the past 60 years.
The film weaves together the stories of various individuals, including Gigi and Andy, a successful mother-and-son baking team who are Metrobank clients. We also meet Mrs. Bueno, a pharmacist celebrating a business loan approval, Charlie, a computer repair shop owner who modernized his business with cashless payments facilitated by Metrobank, and Ben, a delivery van owner who expanded his fleet with the Bank’s support. Finally, the film showcases Sharon, a Metrobank Relationship Manager, visiting Gigi and Andy’s bakery to discuss potential investment opportunities for their family.
By the film’s conclusion, Metrobank underscores its belief that “where communities grow, we all grow.”
Watch the film here: link to film.
Metrobank: Your Trusted Financial Partner for Over 60 Years
For over six decades, Metrobank has consistently earned recognition from leading international financial institutions and publications, including The Asian Banker, Euromoney, and AsiaMoney, for its commitment to providing Filipinos, businesses, and communities with strength and reliability.
Discover how Metrobank can cultivate success and growth in your community, making every step of your financial journey meaningful and rewarding. Visit our website at http://www.ingoodhands.com.ph or your nearest branch to learn more.
