SKY Press Statement on TV5’s NTC Complaint

SKY, the country’s leading provider of total entertainment and internet communication services, remains firm in its dedication to serve all its viewers and partner networks. SKY apologizes to its viewers and its local, regional, and international partner networks for the signal loss last December 13, 2014. The industry leader in cable TV services pledges that it continues to work round-the-clock to minimize and immediately resolve service interruptions in the future.

Subscribers who experience signal disruptions are encouraged to contact SKYcable’s 24-hour customer service hotline at (02) 381-0000 for Metro Manila, to allow our technical teams to immediately resolve their cable TV problems.

Update: Feb 03, 2015

SKY apologizes to customers that experienced a seven minute signal loss last December 13, 2014. We continue to work round-the-clock to minimize and immediately resolve service interruptions in the future.

We wish to expound that the signal loss was due to a power fluctuation that affected all our channels in Metro Manila, at 2:13pm of December 13, 2014. By 2:20pm, we were able to restart our equipment in order to restore the channels.

SKY wishes to clarify that any extended signal loss of TV5 was due to the fact that the set-top box that they provided to us defaulted to AksyonTV not TV5 once equipment were restarted.

We will work with the NTC and TV5 to prevent similar occurrences in the future.

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