SKY wishes to inform you that typhoon Hagupit (locally named Ruby) is expected to cause rains and winds ranging from moderate to intense once it makes landfall within the Philippine Area of Responsibility. As a result, subscribers within high-alert level areas might experience an indefinite period of service interruption.
As much as we want to provide our subscribers with immediate customer service and technical solutions to quickly restore high-quality cable TV broadcast and broadband services, the severe weather conditions during the super typhoon’s transit over the Philippines will gravely hamper SKY’s ability to immediately respond.
SKY commits to the immediate restoration of its cable TV and broadband services once the weather calms, the roads become passable, and power is restored to heavily-affected areas.
As of this time, the following are the high-alert level areas based on PAGASA’s current data: Agusan del Norte, Agusan del Sur, Aklan, Albay, Antique, Biliran, Bohol, Bukidnon, Camarines Norte, Camarines Sur, Camiguin, Capiz, Catanduanes, Cebu, Compostela Valley, Davao del Norte, Davao Oriental, Dinagat Islands, Eastern Samar, Guimaras, Iloilo, Lanao del Norte, Lanao del Sur, Leyte, Marinduque, Masbate, Misamis Oriental, Misamis Occidental, Northern Samar, Negros Occidental, Negros Oriental, Mindoro, Oriental Mindoro, Palawan, Quezon, Romblon, Samar, Siquijor, Sorsogon, Southern Leyte, Surigao del Norte, Surigao del Sur, Zamboanga del Norte, Zamboanga del Sur.
Subscribers with any questions regarding areas that may experience service interruptions, you may contact us through our various 24/7 customer service touch points.
SMS: Type SKY<space><Your Message> and send to 2331 for Globe / TM / Sun Cellular and 231 for Smart / Talk N Text. P2.50 will be charged for Globe / TM / Smart / Talk N Text subscribers and P2.00 for Sun Cellular subscribers per 160-character message.
HOTLINE: For those without internet access and have no way of monitoring online, subscribers will be updated through may call the SKYcable Customer Service hotline at (632) 381-0000 or Fax (632) 635-6406 for CAMANAVA, and Rizal; 046-484-4701 for Cavite; 049-534-2814 for Sta. Rosa, Calamba and Binan, Laguna; 02-520-8560 for San Pedro, Laguna; 044-693-5877 for Bulacan; 032-421-1818 for Cebu; 082-305- 5456 for Davao; 074-442-4841 for Baguio; 034-432-0051 for Bacolod; 033-300-1210 for Iloilo; 035-225- 1010 for Dumaguete; and 083-301-3134 for Gen. Santos City.